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Amtrak Police Department Launches APD11 TXT-A-TIP

APD11 Poster

The Amtrak Police Department (APD) is launching a new method for passengers and employees to report suspicious activity, crime, or emergencies by introducing APD11 “Txt-a-Tip,” a program that allows contacting the Amtrak Police Department’s National Communications Center via SMS text messaging.

“Contacting the Amtrak Police Department by text is another tactic in our multi-layered approach to protecting America’s Railroad,” said Amtrak Police Chief Polly Hanson. “Our passengers and frontline employees provide an extra line of defense by being an additional set of eyes and ears while in or around our stations, trains, facilities or right-of-way, and now they can report crime or suspicious activity in a convenient and discreet method, by text message.”

“Txt-a-Tip” will follow similar response procedures that are in place when a report is called into the Amtrak Police 800 number. Passengers can now simply report suspected criminal or suspicious activity by sending a text to APD11 from a smartphone or to 27311 from a standard cell phone. When a text is received, the sender will receive a message acknowledging the report, and will then be connected to a live Amtrak Police Communications Officer who will correspond directly via text message with the person to learn more about the situation and determine the appropriate action.

This initiative is part of a continued effort by Amtrak to provide additional communication options for passengers and employees who are deaf or may have hearing loss, allowing easy and efficient communication of emergency information to the APD.

“People should trust their gut, follow their instincts, and report anything that just doesn’t seem right. It’s our job as the Amtrak Police Department to check out anything that’s reported and the goal of APD11 is to make that even easier for everyone to do,” said Chief Hanson.


police report
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If You See Something, Say Something...Hopefully it's Nothing

The Amtrak Police Department recognizes the value of our passengers and employees as an extra set of eyes and ears and ask for your help in identifying possible safety or security concerns.

See Something? Say Something Posters

The Amtrak Police Department encourages anyone who notices something suspicious or unusual to speak directly with our on-duty officers, station personnel, train crew members, or to call our 24-hour National Communications Center at 1-800-331-0008 or 911 and report it immediately.

If you notice a suspicious package or bag, do not attempt to move it or even touch it.

If you notice a suspicious person, do not attempt to question or confront the individual.

Instead, report your concerns immediately.

Be aware. Be responsible.

If you see something - please - say something.

Join efforts to improve the safety and security of America’s Railroad by signing up for the Partners for Amtrak Safety and Security program today!


Amtrak Police Crime Prevention Tips for Travelers


  • Always keep your baggage and belongings in sight and never leave them unattended
  • Only use authorized Amtrak Red Cap service for assistance
  • Never accept a package or baggage from strangers
  • Carry handbags with the zipper or snap against your body and wallets in front or inside pockets
  • Never display large sums of money while in a crowd
  • Be careful of anyone watching your credit or debit card transactions.


  • All baggage should be properly tagged. See the conductor for baggage tags if required
  • Place baggage on overhead racks or in designated storage areas
  • Do not place anything under seats
  • Keep all belongings with you at all times, especially valuable items


Suspicious activity is described as a combination of actions and behaviors that appear strange, inconsistent or out of the ordinary.

Suspicion is based upon where someone is and what they are doing, NOT upon race, color, ethnicity or gender.

Watch for individuals who are:

  • Loitering, staring or watching employees and customers
  • Expressing an unusual level of interest in operations, equipment, and personnel
  • Dressed inappropriately for the weather conditions, such as a bulky coat in summer
  • Acting extremely nervous or anxious In an unauthorized or restricted area.


Suspicion is based upon type and location of the package.

Not all lost and found items are suspicious, most are simply forgotten items.

Any suspicious looking or unattended package, bag, container or luggage found in or near trains, stations, vehicles, or buildings should be immediately reported to the police.

Look for packages that are:

  • Left or intentionally placed in an out-of-the way location
  • Abandoned by someone quickly leaving the area
  • Displaying visible wires, batteries, a clock or timer
  • Emitting an odor, mist or oily liquid

Contact APD