Amtrak Police Department

The Amtrak Police Department

The Amtrak Police Department (APD) is a national police force committed to protecting the customers, employees, and stakeholders of Amtrak. Our more than 500 sworn and civilian personnel located at more than 30 locations in 46 states conduct a range of behind-the-scenes and front line security measures to ensure Amtrak employee, customer, and infrastructure safety and security.

APD is responsible for ensuring the safety and security of over 30 million customers traveling to more than 500 destinations in 46 states, the District of Columbia and three Canadian provinces, on more than 21,400 miles of routes. APD partners with federal, state, local, rail and transit law enforcement agencies to provide a police presence at a majority of Amtrak stations and along the rights-of-way.

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Contact the Amtrak Police Department

Report crime, emergencies, suspicious items, persons, or activity immediately to the Amtrak Police Department by:

  • Contacting a uniformed officer
  • Calling 800-331-0008
  • Texting to APD11 (27311) *Messaging and data rates may apply, message frequency varies, Txt HELP for help, Txt STOP to cancel.  Txt-a-tip full terms and conditions and a link to Amtrak’s privacy policy are listed below.
  • Calling 911

 

 

CALEA Certification

The Commission on Accreditation for Law Enforcement Agencies (CALEA) was formed in 1979. CALEA established a body of standards designed to increase a law enforcement agency's capabilities to prevent and control crime, increase effectiveness and efficiency in its services, enhance cooperation and coordination with other law enforcement and criminal justice agencies, and increase citizen and employee confidence in the goals, objectives, policies, and practices of the agency. CALEA has developed an accreditation process that provides law enforcement agencies an opportunity to voluntarily demonstrate that they meet a set of professional standards and best police practices.

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Anyone wishing to provide comments regarding Amtrak Police Department compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status, may provide comments through CALEA's public comment portal.

These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide our agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.

Note: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgment of submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA Accreditation.

 

 

Amtrak Txt-a-Tip (APD11) Terms and Conditions

  • The Amtrak Police Department’s "Txt-a-Tip" initiative provides the public with the capability to directly notify the National communications center (NCC) of any suspected criminal or suspicious activity via SMS text messaging.  This program expands our capacity to receive information and provides for compliance with Title II of the Americans with Disabilities Act (ADA). This law, enacted in 1990, mandates that Public Safety Answering Points (PSAP’s) provide persons with hearing or speech disabilities with direct access to emergency services.
  • You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  • If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 800-331-0008.
  • Carriers are not liable for delayed or undelivered messages.
  • As always, message and data rates may apply for any messages sent to you from us and to us from you.  Each message sent may result in a varied frequency of messages received.  If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  • Amtrak’s Privacy Policy